Refund & Returns Policy

Food Items Are Final Sale

Due to the nature of our products, all food items, including dates, nuts, spices, dry goods, and imported food, whether opened or unopened, are final sale and cannot be returned or exchanged, for health and safety reasons.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 48 hours with your order number, photos, and a description of the issue. We'll offer a replacement, store credit, or a partial or full refund.

Non-Food Merchandise

Non-food items (such as accessories or packaging) can be returned within 14 days if unused, in original packaging, and resalable. The customer covers return shipping unless the item was sent incorrectly.

Order Cancellation

You may cancel an order within 2 hours of purchase, provided it hasn't already been processed or shipped.

Refund Processing

Approved refunds are processed to your original payment method within 5 to 10 business days.

Natural Product Variation

Variation in color, size, texture, or taste is normal for natural products and is not considered a defect.

Contact Us

Email Info@thamarat-us.com, we respond within 1 to 2 business days.